Shipping Info/Tracking

Once your order is placed, we proceed to have it ship within 48 hours, M-F. If you ordered after 4pm PDT on a Friday, your order will be shipped the following week. Please allow additional processing time for weekends, holidays, and pre-order items.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor its delivery.

Pre-orders are items that are not currently in-stock, but that are expected to be available for purchase at a later date. Items marked as PRE-ORDER will ship on their release date. Once you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked. We will notify you via email at the time of shipment.

Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update. We are unable to adjust any prices after the order has been submitted. Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be applied after an order has been placed.

All shipped orders become the responsibility of USPS. In the rare event that a package is lost, please contact your local USPS office for a resolution. If the package is still lost after 7 days of being marked "delivered", contact us. Depends on the situation, we may offer a complimentary replacement shipment. Refunds are not applicable on lost orders. 

Customs authorities require that we state the value of your order directly on your package(s). All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

While you can choose your local currency through the Currency Selector on our website. All items are priced and charged in US dollars at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. We are not responsible for any price differences determined by your bank.