Returns Policy

**14-Day Return Policy**

At BENZI'S JEWELRY, we are committed to providing quality products and customer satisfaction. If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receiving your order, subject to the terms and conditions outlined below.

**Exception to FREE Returns**

We do not offer free returns for items that customers accidentally order or fail to select carefully before checkout. To prevent this, we strongly encourage all customers to review their order thoroughly before completing the purchase to ensure all items are correct. In cases where an error occurs, we are unable to provide a free return. The customer will be responsible for the return shipping cost, which is $5 and will be deducted from the refund amount.

 

### Return Eligibility:

1. **Time Frame**: You have 14 calendar days from the date of delivery to return an item.

2. **Condition**: Items must be returned in their original condition, unused, unbroken, intact and with all original packaging intact. Any product that has been altered, damaged, or shows signs of wear may not be eligible for a refund.

3. **Proof of Purchase**: A valid receipt or proof of purchase is required to process the return.

4. We only offer Free Return on USA customers only, Other countries besides USA customers will be responsible for returning fee and any cost associated with the order. 

 

### Non-Returnable Items:

Certain items are non-returnable, including:

- Perishable goods (e.g., food, flowers)

- Personal care items (e.g., cosmetics, hygiene products)

- Customized or personalized products

- Gift cards

 

### Return Process:

1. **Initiate a Return**: Contact our customer service at support@shopbenzi.com within 14 days of receiving your order to request a return.

2. **Return Authorization**: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send the item back.

3. **Shipping Costs**: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for your return.

 

### Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Approved returns will be processed within [number of days] business days, and a credit will automatically be applied to your original method of payment.

- Shipping fees (if applicable) are non-refundable.

 

### Exchanges:

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

 

For any further questions or assistance, please contact our customer service team at support@shopbenzi.com