Yes, we do offer personalized jewelry. We understand that each individual has unique preferences and styles, and we’re dedicated to creating pieces that reflect your personal vision.

Please feel free to contact us directly if you have any questions to discuss your personalized jewelry needs and start the process of creating a one-of-a-kind piece just for you.

We craft all of our pieces using 925 sterling silver, a high-quality and durable metal commonly used in fine jewelry. To achieve an elegant and refined finish, each piece is layered with 14k gold. This process involves applying a premium layer of 14k gold over the sterling silver base, offering a rich, warm gold tone while preserving the strength and longevity of the underlying metal.

Yes, we’re happy to include a personalized message with your order. At checkout, simply leave your message in the “Note” section and be sure to start it with “Write this on the card:” so we know you’d like it included.

Example:
Write this on the card: “I love you – Kate”

This service is completely free of charge.

To keep your jewelry looking its best, we recommend the following care tips:

• Avoid moisture: Remove your jewelry before swimming, showering, or exercising to prevent tarnishing or damage.
• Store properly: Keep your pieces in a dry, cool place—preferably in a soft pouch or jewelry box to avoid scratches and tangling.
• Keep away from chemicals: Avoid contact with perfumes, lotions, hair products, and cleaning agents.
• Clean gently: Use a soft, lint-free cloth to clean your jewelry. For deeper cleaning, gently wipe with warm water and mild soap, then dry thoroughly.
• Wear with care: Put on your jewelry last when getting dressed and take it off first when undressing.

Proper care will help preserve the beauty and longevity of your pieces.

Free standard shipping is available on orders over $75, applicable within the United States only. Delivery typically takes 5–7 business days, depending on the destination address.

Delivery times may vary depending on the shipping method selected at checkout and your location.

United States Shipping:

• Free Standard Shipping on orders over $75 (automatically applied at checkout)
• Standard Shipping: 3–7 business days
• Priority Shipping: 1–3 business days

We partner with reputable carriers such as USPS, UPS, and FedEx to ensure reliable delivery of your order.

Yes, expedited and priority shipping options are available at checkout for faster delivery. Priority shipping typically takes 1–3 business days to arrive, depending on your location.

Yes, we offer international shipping. Shipping fees, delivery times, and customs duties vary depending on the destination country. Please note that customers are responsible for any applicable duties and fees as required by their country.

Currently, we do not offer same-day or next-day delivery, but expedited shipping options are available for faster service.

We pack and ship all orders from California, serving customers across the United States.

Our jewelry is carefully packaged in an elegant gift box, perfect for gifting or safe storage.

Typically, signature confirmation is not required; however, it may be requested for high-value orders to ensure secure delivery.

Yes, a tracking number will be emailed to you once your order ships.

You can track your order using the link provided in the shipping confirmation email.

If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to resolve the issue and arrange for a replacement if necessary.

Shipping addresses can be updated only if the order has not yet been shipped. Please contact customer service promptly to request any changes. Once an order has been shipped, the shipping address cannot be changed. Therefore, we kindly ask our customers to carefully review and confirm their shipping address before completing checkout.

If you miss the delivery, the carrier will typically leave a notice with instructions for rescheduling or pickup at a nearby location.

For U.S. orders, you have 14 days from the delivery date to initiate a return, and return shipping costs are covered by us. For international orders, returns are accepted; however, return shipping costs are the responsibility of the customer and will be deducted from the refund amount.

You have 14 days from the delivery date to initiate a return.

Yes, we offer exchanges for eligible items. To initiate an exchange, please contact our customer service team within 14 days of receiving your order. Items must be returned in their original condition and packaging. Please note that shipping costs for exchanges may apply. For more details, refer to our exchange policy or contact us directly.

Orders can be canceled only if they have not yet been processed or shipped. Please contact our customer service team as soon as possible to request a cancellation. Once an order has been shipped, it cannot be canceled.

We ship to most countries worldwide. Please check our shipping policy or contact customer service for specific destination inquiries.

Import duties and taxes vary by country and are the responsibility of the recipient. Please check your local regulations for details.

International delivery times vary depending on the destination and customs processing but generally range from 7 to 21 business days.

While we do not currently offer scheduled delivery dates, expedited shipping options can help you receive your order sooner

At this time, we do not offer local pickup, but we are exploring this option for the future.

We take great care in packaging and use insured shipping methods with trusted carriers to ensure your order arrives safely and securely.