Customer Care

Yes, we do offer personalized jewelry. We understand that each individual has unique preferences and styles, and we’re dedicated to creating pieces that reflect your personal vision.

Please feel free to contact us directly if you have any questions to discuss your personalized jewelry needs and start the process of creating a one-of-a-kind piece just for you.

We strive to make all our pieces from 925 sterling silver, which is a high-quality metal used in fine jewelry. In addition, to achieve an elegant finish, our pieces are plated with 14k gold. This process involves applying a high-quality layer of 14k gold over the sterling silver, enhancing the piece with a rich, warm gold tone while maintaining the strength and durability of the silver base.

Yes, we can write a message and include them in the order. To do this, when you check out there is a NOTE section, leave us a message on what to write, and we will make it happen. 

Important to include "write this on the card" to let us know you want a message with the order.

Example: Write this on the card: I love you by Kate.

This is free of charge from us.

To keep your jewelry looking its best:

• Store it in a cool, dry place, preferably in the original jewelry box.
• Clean gently with a soft cloth
• To preserve your jewelry, we recommend removing it before showering, swimming, or engaging in any activity that exposes it to water, sweats, or harsh chemicals.
• Do wear with care
• Do not clean with strong household cleaners or rough cloths

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor its delivery.

Shipping times vary based on location and shipping method selected.

Order Fulfillment

We offer a 14-day return policy for most jewelry items. Custom and personalized pieces are non-returnable unless there is a defect. Please refer to our full **Return Policy** for more details.

**14-Day Return Policy**

At BENZI'S JEWELRY, we are committed to providing quality products and customer satisfaction. If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receiving your order, subject to the terms and conditions outlined below.

 

### Return Eligibility:

1. **Time Frame**: You have 14 calendar days from the date of delivery to return an item.

2. **Condition**: Items must be returned in their original condition, unused, unbroken, intact and with all original packaging intact. Any product that has been altered, damaged, or shows signs of wear may not be eligible for a refund.

3. **Proof of Purchase**: A valid receipt or proof of purchase is required to process the return.

4. We only offer Free Return on USA customers only, Other countries besides USA customers will be responsible for returning fee and any cost associated with the order. 

 

### Non-Returnable Items:

Certain items are non-returnable, including:

- Perishable goods (e.g., food, flowers)

- Personal care items (e.g., cosmetics, hygiene products)

- Customized or personalized products

- Gift cards

 

### Return Process:

1. **Initiate a Return**: Contact our customer service at [email/contact info] within 14 days of receiving your order to request a return.

2. **Return Authorization**: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send the item back.

3. **Shipping Costs**: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for your return.

 

### Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Approved returns will be processed within [number of days] business days, and a credit will automatically be applied to your original method of payment.

- Shipping fees (if applicable) are non-refundable.

 

### Exchanges:

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

 

For any further questions or assistance, please contact our customer service team at [email/contact info].

 

 

**Can I cancel or update my order?**

If you need to cancel or update your order, please contact our customer service team as soon as possible. We strive to process and ship orders quickly, so changes must be made within a specific timeframe. If your order has already been processed or shipped, we may not be able to make changes.

**Changing Your Shipping Address**

If you need to change your shipping address, please let us know immediately. We can only update the shipping address before your order has been dispatched. Once the order is on its way, we are unable to change the address, but you can contact the carrier directly for further assistance.

For both cancellations and address changes, please provide your order number and details in your message to help us assist you more efficiently.

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